Welcome to BuildMate Hardware. These Terms of Service govern your use of our website and the purchase of our products. By placing an order, you agree to these terms.

1. General Terms

BuildMate Hardware is a B2B supplier specializing in hardware and building materials for international buyers. We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information

We supply screws, bolts, nuts, washers, fasteners, hinges, brackets, tool accessories, and building consumables. While we strive for accuracy, technical specifications and images are for reference only. Actual products may vary slightly due to manufacturing batches.

3. Quotations and Pricing

All prices are subject to change without notice. Quotations provided via email or our platform are valid for the period stated in the document. For bulk orders, pricing is negotiated based on volume and shipping terms.

4. Orders and Payment

Orders are considered confirmed only after receipt of payment or as per the agreed credit terms. We accept major payment methods suitable for international trade. BuildMate Hardware reserves the right to cancel orders in case of pricing errors or stock unavailability.

5. Shipping and Delivery

We ship worldwide. Delivery timelines are estimates and not guaranteed. BuildMate Hardware is not liable for delays caused by shipping carriers, customs clearance processes, or force majeure events.

6. Import Duties and Taxes

International buyers are the importers of record. You are responsible for all import duties, taxes, and customs fees applicable in your country. We recommend checking with your local customs office before placing large orders.

7. Returns, Claims, and Defective Products

Claims for shortages or defective products must be submitted in writing within 7 business days of receipt. Returns are only accepted for manufacturing defects or incorrect shipments. Approved returns must be in original packaging and condition.

8. Wholesale and Bulk Orders

As a B2B supplier, we specialize in bulk fulfillment. Minimum Order Quantities (MOQ) may apply to specific product lines. Custom manufacturing requests require a signed agreement and a non-refundable deposit.

9. Limitation of Liability

BuildMate Hardware shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or delays in supply. Our total liability is limited to the purchase price of the specific goods involved in a claim.

10. Contact Information

For inquiries regarding these terms or your orders, please contact our support team through the contact details provided on our website.